Frequently Asked Questions
Everything you need to know about BN3TH products, shipping, and returns.
What makes BN3TH underwear different from other brands?
Our patented MyPakage Pouch Technology™ sets us apart. It features a 3D pouch that provides unparalleled support and comfort, keeping everything in place without the need for shifting or adjusting throughout the day.
How do I find the right size for me?
We recommend referring to our comprehensive Size Guide located on each product page. Our sizing is based on waist measurements, and because our fabrics have high elasticity, we suggest sizing down if you are between sizes for a more secure fit.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn, unwashed items in their original packaging. For hygiene reasons, we cannot accept returns on underwear that has been tried on or removed from the packaging, except in the case of a manufacturing defect.
How should I care for my BN3TH products to ensure they last?
To maintain the integrity of the technical fabrics, we recommend machine washing on a cold, gentle cycle with like colors. Avoid bleach and fabric softeners, and tumble dry on low heat or hang dry for best results.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America. Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that customers are responsible for any local customs duties or taxes.